Billing Terms & Conditions
Effective Date: October 1, 2025
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Main Response (operated by SBECOMMERCE LLC) ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
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Prices: All prices for products and services are listed in U.S. Dollars (USD) and are subject to change without prior notice.
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Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.
2.2 Payment Methods
We accept the following payment methods:
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Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
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Express Checkout Options: Apple Pay, Google Pay, Shop Pay.
2.3 Payment Due Date
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One-Time Purchases: Payment is due upon checkout (before shipment).
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Subscription Services (if offered): Payment is due on the first day of each billing cycle (monthly/annually, as selected at checkout).
3. Invoicing
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Invoice Issuance: Invoices will be issued upon order completion or per subscription cycle.
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Delivery Method: Invoices will be sent electronically via email to the billing contact provided by the Customer.
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Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up to date.
4. Disputed Charges
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Notification Period: If you dispute any charges, you must notify us in writing within 15 days of the invoice date.
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Contact Information: Disputes should be sent to support@mainresponse.com and include the invoice number and details of the dispute.
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Resolution: We will investigate and resolve billing disputes promptly.
5. Refunds and Credits
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Policy Reference: Refunds or credits are provided in accordance with our Refund Policy.
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Processing Time: Any approved refunds will be processed to the original payment method within 14 business days.
6. Taxes
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Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, VAT, GST, and other similar charges.
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Tax Exemption: If you are tax-exempt, you must provide a valid exemption certificate at the time of purchase.
7. Billing Errors
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Corrections: If we discover a billing error, we will correct it promptly.
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Overcharges: If you have been overcharged, we will refund or credit the excess amount.
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Undercharges: If you have been undercharged, we will invoice you for the outstanding balance.
8. Payment Security
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Data Protection: All payment information is handled securely in compliance with industry standards.
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Payment Processor: We use Shopify Payments (Stripe/PayPal, depending on checkout selection) to process payments and do not store credit card information on our servers.
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SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.
9. Changes to Billing Terms
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Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
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Notification of Changes: Changes will become effective upon posting the updated Terms on our website at www.mainresponse.com.
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Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.
10. Limitation of Liability
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No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages related to these Terms.
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Maximum Liability: Our maximum liability for any claims is limited to the amount you paid for products/services in the six (6) months preceding the event giving rise to liability.
11. Governing Law
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Jurisdiction: These Terms are governed by the laws of the State of Nebraska, United States, without regard to its conflict of law principles.
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Venue: Any legal action will be brought exclusively in the courts located in Cass County, Nebraska.
12. Contact Information
For billing-related questions, please contact us:
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Company Name: Main Response (SBECOMMERCE LLC)
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Address: 9040 Raven Dr, Omaha, NE 68037
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Email: support@mainresponse.com
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Phone: (877) 461-5798
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Website: www.mainresponse.com
13. Entire Agreement
These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement regarding billing matters and supersede all prior agreements.
Acknowledgment:
By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.
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