Billing Terms & Conditions


Effective Date: December 1, 2025

1. Introduction

These Billing Terms and Conditions (“Terms”) govern the payment obligations and processes between Main Response (“Company”, “we”, “us”, or “our”) and the customer (“Customer”, “you”, or “your”). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in U.S. Dollars (USD) and are subject to change without prior notice.

  • Taxes and Fees: Prices are exclusive of any applicable taxes, duties, or regulatory fees unless otherwise stated.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club

  • Express Checkout Options: Apple Pay, Google Pay, Shop Pay

2.3 Payment Due Date

  • One-Time Purchases: Payment is due at checkout before shipment.

  • Subscription Services (if offered): Payment is due on the first day of each billing cycle (monthly or annually, depending on the customer’s selection).

3. Invoicing

  • Invoice Issuance: Invoices are issued upon order completion or per subscription billing cycle.

  • Delivery Method: Invoices are electronically sent to the email address provided during checkout.

  • Customer Responsibility: You must ensure that all billing information is accurate and kept up to date.

4. Disputed Charges

  • Notification Period: You must notify us in writing within 15 days of the invoice date if you dispute any charges.

  • Where to Send Disputes:
    Email: support@mainresponse.com
    Include your invoice number, order number, and a detailed explanation of the dispute.

  • Resolution: We will investigate and respond promptly with our findings and next steps.

5. Refunds and Credits

  • Policy Reference: Refunds or credits are issued in accordance with our official Return and Refund Policy.

  • Processing Time: Approved refunds will be processed to the original payment method within 14 business days.

6. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes including sales tax, VAT, GST, import duties, or similar charges.

  • Tax Exemption: If you are tax-exempt, you must provide a valid exemption certificate at the time of purchase.

7. Billing Errors

  • Corrections: If we identify a billing error, we will correct it promptly.

  • Overcharges: You will receive a refund or credit for the overcharged amount.

  • Undercharges: If an undercharge occurs, you will be invoiced for the outstanding balance.

8. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.

  • Payment Processor: We use Shopify Payments (Stripe) and associated gateways for payment processing and do not store credit card information on our servers.

  • SSL Encryption: All transactions are SSL-encrypted for enhanced security.

9. Changes to Billing Terms

  • Modification Rights: We may modify these Terms at any time.

  • Effective Upon Posting: Changes take effect immediately once posted on www.mainresponse.com.

  • Acceptance: Continued use of our services constitutes acceptance of the updated Terms.

10. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages related to these Terms.

  • Maximum Liability: Our maximum liability is limited to the amount you paid within the past six (6) months for products or services giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the State of Nebraska, United States, without regard to conflict-of-law provisions.

  • Venue: Any disputes will be resolved exclusively in the courts located in Cass County, Nebraska.

12. Contact Information

For billing inquiries, please contact:

Main Response

Address: 9040 Raven Dr Louisville, NE 68037 United States

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Email: support@mainresponse.com

Phone: +1 (877) 461-5798

Website: www.mainresponse.com

13. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, form the complete agreement between you and Main Response regarding billing matters and supersede any prior agreements.

Acknowledgment

By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

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