Effective Date: December 1, 2025

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1. Manufacturer's Warranty

All products sold by Main Response are backed by the manufacturer’s warranty. Coverage details such as warranty duration, parts included, and terms vary by product. Please refer to the product manual, documentation, or packaging for exact warranty information.

If you're unsure about your product’s warranty coverage, contact our support team:

Email: support@mainresponse.com
Phone: +1 (877) 461-5798

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2. Product Quality

Your satisfaction matters greatly to us. If your item arrives defective, damaged, or malfunctions, we offer a 100% refund or replacement.

To help us process your claim quickly:

• Inspect the package upon arrival. If any damage is visible (even just to the box), note it on the delivery receipt.

• If you cannot inspect the contents right away, mark “suspect damage” on the delivery receipt.

• Email clear photos of the damage to support@mainresponse.com so we can expedite your replacement or refund.

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3. Warranty Limitations & Exclusions

Manufacturer warranties generally cover defects in materials and workmanship under normal use. Warranties typically do not cover:

• Damage caused by misuse, improper installation, unauthorized modifications, or negligence

• Normal wear and tear

• Environmental or weather-related damage beyond standard conditions

• Consumable parts or accessories (unless noted otherwise by the manufacturer)

For complete coverage details, always consult the specific product manual or contact us for clarification.

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4. Filing a Warranty Claim

To submit a warranty claim:

Email us at support@mainresponse.com with:

• Proof of purchase (order number or receipt)

• A detailed description of the issue

• Photos or videos of the defect (if available)

We will review your claim and may request additional information. If approved, we will coordinate a repair, replacement, or refund, depending on the manufacturer’s warranty terms.

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5. Shipping & Labor Responsibilities

Unless otherwise stated by the manufacturer:

• Shipping the product back for inspection is your responsibility.

• If your claim is approved, shipping of a repaired or replacement item may be covered by Main Response or the manufacturer.

• Labor, installation, or removal costs are not covered under standard warranties.

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6. Transferring Your Warranty

Most manufacturer warranties are non-transferable and apply only to the original purchaser.

For exceptions or extended warranty options, refer to your product documentation or contact our support team.

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7. Disclaimers & Legal Limitations

• This warranty represents our sole obligation and cannot be transferred.

• Main Response is not liable for incidental or consequential damages, including loss of use, downtime, or property damage caused by product failure.

• Some states do not allow exclusion of incidental damages, so the above limitations may not apply to you.

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Main Response

Phone: +1 (877) 461-5798

Email: support@mainresponse.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Address: 9040 Raven Dr Louisville, NE 68037 United States