Shipping Policy
Effective Date: December 1, 2025
1. Introduction
At Main Response ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.mainresponse.com.
2. Shipping Destinations
Countries We Ship To:
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United States (all 50 states)
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States):
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Standard Shipping: Free shipping on all orders.
No Hidden Fees:
All shipping costs (if any) are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time:
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 5:00 PM CST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping (USA):
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Standard Shipping: 4–7 business days
Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers:
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USPS
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UPS
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FedEx
(No LTL carriers currently used for standard shipping.)
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information:
After your order has been shipped, you will receive an email containing:
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Tracking Number
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Carrier Name
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Link to Track Your Package
How to Track Your Order:
Visit https://mainresponse.com/track-order or use the carrier’s website.
Enter your tracking number to view shipment status and estimated delivery.
Assistance:
If you have questions or need help with tracking, please contact our Customer Support.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@mainresponse.com or +1 (877) 461-5798.
Lost Packages:
If tracking shows your package as delivered but you have not received it:
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Verify your shipping address
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Check with neighbors or building management
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Contact us for further assistance
8.2 Damaged Packages
Reporting Damage:
If your package arrives damaged:
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Take photos of the damaged packaging and items.
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Contact us within 7 days at support@mainresponse.com.
Resolution:
We will arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items:
If any items are missing from your order, contact us within 7 days of receiving your package.
Please provide:
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Your order number
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Details of the missing item(s)
Resolution:
We will investigate and promptly send the missing item(s) or issue a refund.
10. Return and Refund Policy
Returns:
Returns are accepted within 30 days of receiving your order.
Conditions for Returns:
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Items must be unused, undamaged, and in original packaging.
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Certain items (customized, special-order, or perishable goods) may not be eligible.
Return Shipping Costs:
Covered by Main Response.
Refunds:
Refunds are processed within 14 business days after we receive the returned item.
Refunds will be issued to the original payment method.
For More Information:
Please see our Return & Refund Policy.
11. Incorrect Address
Address Accuracy:
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned due to an incorrect address:
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We will contact you to arrange reshipment.
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Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@mainresponse.com
Customer Service Phone: +1 (877) 461-5798
Company Address:
9040 Raven Dr
Louisville, NE 68037
United States
Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM CST
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications take effect immediately upon posting on our website. We encourage you to review this policy periodically.
Thank you for shopping with Main Response!
We appreciate your business and are committed to providing you with exceptional service.