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Effective Date: October 1, 2025

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1. Introduction

At Main Response (operated by SBECOMMERCE LLC) ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.mainresponse.com.

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2. Shipping Destinations

Countries We Ship To:

• United States (all 50 states)

• Canada

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

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3. Shipping Costs

Domestic Shipping (United States):

• Standard Shipping: Free shipping on all orders.

No Hidden Fees:
All shipping costs (if any) are calculated and displayed at checkout. There are no hidden fees.

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4. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

• Order Cut-Off Time: Orders placed before 5:00 PM CST will begin processing the same day.

• Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

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5. Estimated Delivery Time

Domestic Shipping (USA):

• Standard Shipping: 3–5 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

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6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

• Domestic Carriers: USPS, UPS, FedEx

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

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7. Order Tracking

After your order has been shipped, you will receive an email containing:

• Tracking Number

• Carrier Name

• Link to Track Your Package

How to Track Your Order:

• Visit www.mainresponse.com/track-order (or use the carrier’s website).

• Enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Support.

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8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@mainresponse.com or call (877) 461-5798.

• Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages

• Reporting Damage: If your package arrives damaged:

  • Take photos of the damaged packaging and items.

  • Contact us within 7 days at support@mainresponse.com.

• Resolution: We will arrange a replacement or refund as appropriate.

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9. Missing Items

• Reporting Missing Items: If any items are missing from your order, contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s).

• Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

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10. Return and Refund Policy

• Returns: Accepted within 30 days of receiving your order.

• Conditions for Returns: Items must be unused, undamaged, and in their original packaging. Certain items (e.g., customized, special-order, or perishable goods) may not be eligible for return.

• Return Shipping Costs: Covered by Main Response.

• Refunds: Processed within 14 business days after receiving the returned item and issued to the original payment method.

📌 For more details, please see our Return & Refund Policy.

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11. Incorrect Address

• Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages: If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

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12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Customer Service Email: support@mainresponse.com

• Customer Service Phone: (877) 461-5798

• Company Address:
  Main Response (SBECOMMERCE LLC)
  9040 Raven Dr
  Omaha, NE 68037
  USA

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

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13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

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Thank you for shopping with Main Response!
We appreciate your business and are committed to providing you with exceptional service.